FAQ

FAQ

Frequently Asked Questions

General

View your Invoice Log into your Envato Market account. Hover the mouse over your username at the top of the screen. Select ‘Profile’ from the drop down menu. profile_selection.png Select 'Statements' statement_menu_selection.png By default, your statement shows transactions from the last 30 days. Refine your search by clicking ‘More Options +’ to search by; Range e.g. last 90 days. Period e.g. 10 Jul 2015 - 02 Sept 2015 Transaction type e.g. credits (Envato Credits) or Purchase Marketplace e.g. All ThemeForest transactions Document Number e.g. IVIP0011122. The full invoice number must be entered (Incomplete or incorrect numbers will not return any result) Search is invoice specific (related documents will not be shown). From the 'Statement' tab click the invoice link eg. IVIP0011122. More information about your Statement and Invoices can be found here; A Buyer's Guide to Your Statement & Documents An Author's Guide to Your Statement & Documents Download your Invoice From the 'Statement' tab click the invoice link eg. IVIP0011122. The invoice will open in a new tab. Click 'Print' from the 'File' menu in your web browser. Select 'Save As PDF'. Select the folder location and 'Save'.
This guide is designed to assist with questions regarding your statement and Envato documents including; Receipts Invoices Credit Notes Tax, Valued-Added Tax (EU VAT) and GST Past Transactions

Products

Item(s) should be downloaded immediately after purchasing. Items may be removed from Envato Market from time to time. To download your item(s): Hover over your username and click 'Downloads' from the drop-down menu. The downloads section displays a list of all the items purchased using your account. Click the 'Download' button next to the item and select ‘Main File(s)’ which contains all files, or ‘Licence Certificate and Purchase Code’ for the item licence information only. Please Note: Envato recommends against the use of download managers to download your purchased files from the Envato Market sites.

Upload

If you are having problems downloading the item file(s), please check the following: Clear your web browser cache. (Select your browser from the links for a guide). Google Chrome, Mozilla FireFox, Internet Explorer and Safari. Check that no 3rd party application, software or browser extension is preventing a successful download. (ie. Internet Security, Antivirus or Firewall). If you're using a wireless connection, plug your computer directly into the router/broadband modem. Try downloading the file using an alternate browser and / or computer. Check your router to see if you have any content filtering enabled. Check with your ISP to make sure that you haven't exceeded any download limits.